Billingual Customer Service / Call Centre

18.03.2018 - @Turkish Jobs
İlan Detayı

Do you speak Greek, Portuguese, French, German, Turkish, Arabic (North African) or Italian? My client is looking for a Customer Service Co-Ordinator who speaks an additional European language. Working on a 4 days on, 4 days off, 12 hour shift pattern (including weekends and public holidays) the medical co-ordinators role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies. 24/7 emergency medical assistance case handling Managing customer expectations in line with operational guidelines Protecting insurer client’s interests at all times Dealing with customers, clients and colleagues in a pleasant and courteous manner Ensuring that case information is recorded accurately Liaising with the EAF in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible Helping to plan and put into effect medical repatriations Providing caring and compassionate support to family members of patients and deceased relatives Supporting, and becoming an integral part of, the Assistance team To refer to a manager when any work falls outside their area of knowledge or expertise Personal Qualities & Key Skills Excellent verbal and written com … View full post on Latest jobs matching “turkish” from

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