Head of Account

27.07.2018 - @Turkse Vacatures
İlan Detayı

Head of Account Ref: req62721 Position: Head of Account Location: Maidenhead Salary Competitive Contract Type: Permanent (Full-Time) Closing Date for Applications: 6th August 2018 For the role of Head of Account you will be responsible for ensuring that the LLP service KPI’s and annual savings meet/exceed agreed target levels via the LLP team based in Istanbul. You will also be the senior liaison between the customer and the Istanbul Control Tower and proactively support the development of the Control Tower and its capabilities. Key Responsibilities in this role will include: * Ensuring accurate KPI’s are used to measure the business and drives effective action plans that improves service and customer experience. * Overall responsibility for the delivery of the European service and operational excellence in line with the scope of the contract services * Ensure effective communication with stakeholders at all levels are developed/maintained so that customer feedback is easily shared/understood and ensure corrective actions are taken (where necessary) to improve customer experience. * Measure and review the effectiveness of the Istanbul team including service delivery and savings to the customer. Develop and implement corrective actions where required. Proactively support the development and effectiveness of the Istanbul Control Tower. * Ensure management reports (scheduled and ad hoc) are produced accurately, tim … View full post on Latest jobs matching “turks” from Totaljobs.com


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