Quality Evaluation Analyst

17.04.2018 - @Turkish Jobs
İlan Detayı

Quality Evaluation Analyst International Research Centre, Pynes Hill, Exeter, Devon Full Time £17,510 pa (rising to £18,122.29 after successful completion of a 12 week probationary period) Working hours: 37.5 hours per week Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-changing environment? Do you have fluent language skills in English or another language? If so, why not talk to us about our opportunities to add real value here at BPA Quality? BPA Quality is the world leader in providing Call Quality Assurance solutions to the Contact Centre industry. We analyse and measure the quality of customer service interactions, providing accurate, actionable feedback that enables our clients to deliver an exceptional customer experience. As a Quality Evaluation Analyst, you will be responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. You will provide feedback on adherence to policies and appropriate procedures, navigate their software applications to research appropriate resolutions, evaluate results and provide actionable insight. Additionally, you will ensure all project analysis is completed in a timely manner and in accordance with project requirements. To be considered for this position, applicants should: – Be fluent in one of the following lan … View full post on Latest jobs matching “turkish” from Totaljobs.com


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