Turkish Quality Evaluation Analyst

03.01.2019 - @Turkish Jobs
İlan Detayı

Are you fluent in Turkish and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years’ experience ensuring top quality customer satisfaction. ROLE Working with a wide range of international and nationwide clients, you will analyse ‘Customer to Client’ telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client’s service delivery and quality. Duties include: *Analysing the content of telephone interaction between customers and client contact centres *Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service *Using bespoke software systems to record evaluation information *Completing project work in a timely manner SUCCESSFUL CANDIDATE *Fluent in Turkish *Very high level of written and spoken English *Ability to pick up new systems quickly *Previous working knowledge of a call centre environment desirable, but not essential SALARY/BENEFITS *£18,100 rising to £18,660 following successful completion of a 6 months probation period *Working 37.5 hours Monday – Friday 9.00am – 17.30pm … View full post on Latest jobs matching “turkish” from Totaljobs.com

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