Turkish Speaking Customer Account Manager – IT products

13.02.2018 - @Turkish Jobs
İlan Detayı

Turkish Speaking Customer Account Manager – IT products Newcastle upon Tyne, England. £17,992 per year + bonuses + relocation assistance More about the role The Customer Success Account Manager role is an integral part of the leading IT company’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with the organisation As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams. You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period. You’ll be working with the organisation’s Customer Lifecycle Management (CLM), which is a communication framework to increase active use and customer satisfaction. You’ll be speaking with active customers, you’ll be using the CLM to support continuous communication at different stages of this relationship and supports the value realization of the organisations customers, and ensuring customers re … View full post on Latest jobs matching “turkish” from Totaljobs.com

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